Guest Information

Welcome

Let me take this opportunity to welcome you to The The Golden Lion Hotel, Eatery and Coffee House. On behalf of our whole team I would like to wish you a pleasant stay. We hope you find your time with us both relaxing and enjoyable, however if there is anything we can do to make your stay more comfortable, please do not hesitate to contact any member of our team who will be delighted to assist you in any way they can.

Thank you for choosing to stay at The Golden Lion, St Ives.

Dom Bird
General Manager

My St Ives Recommendations

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Nestled on the banks of The River Great Ouse, our wonderful

town of St Ives is a wonderfully traditional and picturesque

place. During your visit I would recommend taking a stroll

down the river and viewing the historic bridge, enjoy an

electric river boat cruise or visit the Imperial War

Museum Duxford which is around 30 minutes away.

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by Dom Bird

Ethos

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The Coaching Inn Group has a particular passion for
lovely old historic coaching inns and we have a growing
number of these iconic buildings in our collection.
We have established a reputation for refurbishing,
revitalising and breathing life back into these lovely
inns, creating elegant, comfortable and well-priced
accommodation, tempting menus, relaxed and stylish
bars and coffee lounges where friends, families and
business people can relax and enjoy everything we
have on offer.

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St Ives Map

Please click the sidebar icon on the left of the map to view the list of locations

Wi-Fi & Internet Access

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High-speed internet access is available in all bedrooms
and public areas within the hotel.

To Connect: WiFi
To login to our WiFi, please select Guest WiFi and follow

the steps prompted by the webpage that appears.

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Room Service

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Please contact the Reception by dialling ‘0’ from your
room. Our main menu is available to be served to your
room during our service times of 12pm – 8.30pm.
A selection of cold sandwiches are available
at all other times. After finishing your meal, please call
Reception and your tray will be collected from outside
your room.

Please note an additional tray charge of £4 per order
will apply on top of the price of the food ordered

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Laundry & Dry Cleaning

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Our team can arrange for your clothes to be laundered
or dry cleaned on request using a local service. Most items
can be returned to you within 24 hours (Monday – Friday).
For prices and more information please speak to our team.

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A – Z Directory

Accounts
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.

Alarm Calls
Please contact Reception by dialling ‘0’ who will set an alarm for you.

‘Always On’ Plug Socket
This is located on the desk in your room and means you can charge laptops, tablets and mobile phones whilst the key card is removed from the wall unit.

Assistance (24-hr reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover reception to deal with any enquiries. Should you require assistance please dial ‘0’.

Bars
Main Bar, located on the ground floor, provides the widest variety of beverages including cocktails, whisky and gin.

Breakfast
Breakfast is served in the restaurant which is located on the ground floor close to reception. We serve from 7.00am to 9.00am, Monday to Friday and 8.00am to 10.00am on Saturday and Sunday.

Car Parking
The nearest car park is a short walking distance from the hotel, called Cattle Market – the postcode is PE27 5BW.

Checkout
Checkout time is 11.00am. A late checkout is available by prior arrangement by contacting our Reception team.

Church Services
Please contact Reception who will advise you on services and locations for religious worship.

Cinema
Our nearest multiplex cinema is the Cineworld Cinema around 6.3 miles from the hotel. The postcode is PE29 7EG and has parking on-site.

Conference Facilities
Please enquire with our Sales Manager for details of our conferencing facilities. Our brochure is available upon request and we would be delighted to make an appointment with our Sales Manager on your behalf.

Currency Conversion
The nearest bureau de change is a Post Office 60 yards from the Hotel.

Dietary Requirements
If you have any special requirements please contact the manager on duty who will be happy to assist.

Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.

Disabled Facilities
Our disabled toilet is located on the ground floor.

Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception or call the local Doctors’ Surgery Helpline, Cromwell Place Surgery on 01480 462206. The nearest minor injury unit is at Hinchingbrooke Hospital just 8.8 miles away. The nearest chemists, Lloyds Pharmacy, 01480 462109, can be found on the High Street. For more information please dial ‘0’ to speak to Reception

Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.

Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits

Flowers
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.

Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to reception to check availability.

Key Cards / Room Keys
For your personal security, we insist that guests produce key cards when signing accounts in any of the Hotel’s facilities.

Leisure Facilities
One Leisure Indoor Centre is located 1 mile away and the Outdoor centre is 1.9 miles away. They can both be contacted on 01480 388111. All classes and timetables can be found on the following link: https://www.oneleisure.net/centres/st-ives/.

Luggage Assistance
Please ask reception for help with luggage or luggage storage at any time, 24-hours a day. Luggage may be stored in the hotel up to six hours after vacating your room without charge

Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.

Newspaper
Please order with Reception by 10.00pm for delivery to your room the next morning. Alternatively, please dial ‘0’ for the Night Porter who is on duty from 11:00pm until 7:00am daily

No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £120.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.

Pets
Small dogs are allowed in some of our classic bedrooms and public areas by prior arrangement. Unfortunately, for the comfort of other guests, dogs (except guidedogs) are not allowed in the Restaurant, where food is served all day.

Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.

Restaurant
Our restaurant is located on the ground floor. Our menu is served from 12.00pm to 8.30pm and a copy accompanies this directory. You can also dine in our eatery during the same hours.

Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping.

Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.

Taxi Service
Please contact Reception who will be happy to book a taxi for you.

Telephone
Each bedroom is equipped with a direct dial telephone. Room to Room calls are free, but if you would like to make an external call, please speak to reception who will try and accommodate your needs.

Television
To turn on the TV, press the TV and then the power button. Find out more about our televisions and channels in the Television section of this directory.

Toiletries
A limited supply of complimentary common items are available from reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc).

Voltage
The UK uses a 240v supply with three pin plugs.

Weddings & Functions
At the Golden Lion Hotel we promise to make your special day memorable. We have a delightful choice of settings and each event is tailored to your exact requirements.